add-circle-bold add-circle add-square add alarm-bell-1 alert-diamond analytics-pie-2 archive archive arrow-down-1 arrow-down-2 arrow-left-1 arrow-right-1 arrow-up-1 attachment-1 bin-paper-1 book-star button-record check-1 check-circle-1 close close-quote close cog-1 cog common-file-stack copy-paste credit-card-1 diagram-fall-down disable time-clock-midnight download-thick-bottom drawer-send envelope-letter envelope-letter expand-6 expand-6 file-code filter-1 floppy-disk flying-insect-honey folder-file-1 headphones-customer-support hierarchy-9 hyperlink-2 information-circle keyboard-arrow-down keyboard-arrow-up layout-module-1 list-bullets lock-2 lock-unlock-1 love-it messages-bubble-square move-to-top multiple-circle multiple-neutral-1 multiple-users-1 navigation-menu-horizontal navigation-menu network-browser open-quote pencil-1 pencil-write pencil-1 print-text rating-star rating-star remove-circle remove-square-1 search send-email-1 shield-warning single-neutral-actions single-neutral smiley-sad-1 smiley-unhappy smiley-indifferent smiley-smile-1_1 smiley-happy smiley-sad-1 smiley-unhappy smiley-indifferent smiley-happy smiley-thrilled social-media-twitter synchronize-arrows-1 tags-double ticket-1 ticket-1 time-clock-circle undo view-1 view-off view wench

Remove and Reinstall DATASTOR Shield installation files (launch Program Maintenance Wizard)

 

In some cases the software installation files may need to be removed or the application components may need to registered again to correct issues.

IMPORTANT NOTE: This process requires that you re-enter and reactivate your software License Key.  The License Key may only be reactivated when the software is under active Support and Maintenance.

From the Programs and Features control panel (or Settings -> Apps & features on Windows 10) select the DATASTOR Shield application and right-click select 'Uninstall/Change'. 

The program maintenance wizard will launch. Select the option to "Remove" the software leaving the option to "Completely Remove" unchecked and click Next, and Next again on the confirmation page, as shown below to perform maintenance and uninstall software leaving all configuration information available for the subsequent install of the software.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Now Reinstall the software using the Setup program.  The Setup program will automatically detect the previous installation folder.  On startup, Add software License key and activate the software.