add-circle-bold add-circle add-square add alarm-bell-1 alert-diamond analytics-pie-2 archive archive arrow-down-1 arrow-down-2 arrow-left-1 arrow-right-1 arrow-up-1 attachment-1 bin-paper-1 book-star button-record check-1 check-circle-1 close close-quote close cog-1 cog common-file-stack copy-paste credit-card-1 diagram-fall-down disable time-clock-midnight download-thick-bottom drawer-send envelope-letter envelope-letter expand-6 expand-6 file-code filter-1 floppy-disk flying-insect-honey folder-file-1 headphones-customer-support hierarchy-9 hyperlink-2 information-circle keyboard-arrow-down keyboard-arrow-up layout-module-1 list-bullets lock-2 lock-unlock-1 love-it messages-bubble-square move-to-top multiple-circle multiple-neutral-1 multiple-users-1 navigation-menu-horizontal navigation-menu network-browser open-quote pencil-1 pencil-write pencil-1 print-text rating-star rating-star remove-circle remove-square-1 search send-email-1 shield-warning single-neutral-actions single-neutral smiley-sad-1 smiley-unhappy smiley-indifferent smiley-smile-1_1 smiley-happy smiley-sad-1 smiley-unhappy smiley-indifferent smiley-happy smiley-thrilled social-media-twitter synchronize-arrows-1 tags-double ticket-1 ticket-1 time-clock-circle undo view-1 view-off view wench

DATASTOR Shield™ Professional Backup 9.0 Release Notes

This document contains the release notes for all production releases of DATASTOR Shield™ Professional version 9.0. The latest update is 9.0.3224.2 and was released on September 16, 2022.


Below is the list of issues that have been resolved in each publicly released build.

Resolved in build 9.0.3224.2 - September 16, 2022

Resolved in build 9.0.3224.1 - July 25, 2022

  • Added (Errors and Warnings) to subject line for Forward on Error checkup report
  • Added /minimal option export settings option to excluded roll-over logs and the VLM cache
  • Added TickCountAsString64 for large timespans
  • Enhanced export option to store minimal VLM cache info (excluding .bak and extraneous .dat files) to reduces export size
  • Fixed checkup report stats for level 3 verify
  • Fixed checkup report unexpected termination when Archive Manager service is not running
  • Fixed checkup report uninitialized finish time to report N/A
  • Fixed issue with quarantined items -restore option failing on command line parse
  • Improved Forward-On-Error report to only include detected errors and warnings in report
  • Improved handling of corrupt configuration files
  • Updated Inactive Archive criteria from last restore point < Yesterday-Midnight to < One-Week-Ago
  • Updated default export configuration chunk size 256 MB
  • Various other stability and performance improvements

Resolved in build 9.0.3094.1 - March 15, 2022

  • Updated System Recovery Environment (SRE) to WinPE base version to Windows 11
  • Fixed SRE issue with target volume assignment wasn't cleared when subsequently unchecked
  • Fixed SRE issue displaying Access Denied message in restore log related to posting EventLog message
  • Added to SRE display of restore boot mode on launch of SRE
  • Added to SRE informational message when restore boot mode (UEFI or Legacy-BIOS) is different from restore-point
  • Added to SRE explicit partition conversion to MBR for to handle issue with previous GPT partitions
  • Added to SRE Advanced Options to Restore Confirm page
  • Added to SRE option to save restore logs to restored system drive
  • Added to SRE option to secure erase target partition before restore
  • Added to SRE option to use existing partition layout for faster slip-stream restore
  • Added to SRE command line boot mode override /UEFI or /Legacy to force restore boot mode
  • Added to SRE informational message during restore when partitions are being cleared
  • Added to SRE bytes processed to running status for restore
  • Disabled SRE Boost restore option when running restore with 1 CPU
  • Fixed issue with CriticalSection initialization to resolve issue with processing Quarantined Items
  • Fixed issue with object initialization for MapppedVolumes
  • Fixed issue erroneous file-not-found handling when uploading segments
  • Fixed issue with license activation/validation that occasionally fails
  • Fixed issue with Access Violation for -level 3 random content validation (not commonly used)
  • Added support for new API for disk partition layout
  • Added retry logic for reading/writing configuration file to address rare file contention issues
  • Added repair missing and random node selection to Verify Task Advanced Settings
  • Updated Copyright to 2005-2022
  • Various other stability and performance improvements

Resolved in build 9.0.2983.1 - November 24, 2021

  • Added code to save support end date with initial activation
  • Added datastor website contact to notice for failed activation
  • Added debug print to report activation PIN failure
  • Added logic to always check SupportExtension override for activated keys
  • Added ReservedFreeSpace store config parameter to override minimum free space required for very large object store volume
  • Added support end date status message on Pro About page
  • Added support for getting end date from activation server and including in Checkup Report
  • Added validate license check during software upgrade
  • Fixed bug with phone activation generating "activation failed. Call technical support."
  • Fixed download url typo
  • Fixed file system type check when loading object store parameters
  • Fixed 'Forward on errors to:' field not being persisted
  • Fixed issue with using "index" setting for enable/disable of search index
  • Fixed license auto-reactivation logic
  • Various other stability and performance improvements

Resolved in build 9.0.2824.1 - June 18, 2021

  • Added logic to track archive operation code during multi-process archiving
  • Added logic for detecting vmware virtual machine
  • Added check for vmware virtual machine
  • Added logic for validating software license as part of the Software update check
  • Added LicenseAlreadyInUse and VersionNotLicensed activation error codes
  • Added LicenseAlreadyInUse and VersionNotLicensed alerts
  • Added HTML help files for all languages
  • Added logic update/record license validation
  • Added quick scan option to search for segment numbers in .ndx and index*.dat files
  • Fixed issue related to VSS Snapshot error: Security must be initialized before any interfaces are marshalled or unmarshalled. It cannot be changed once initialized.
  • Fixed issue where free space remaining reported is different that actual (computed) space remaining
  • Fixed issue reverse iteration logic when deleting files and folder using -mirror restore (regression)
  • Fixed issue with expiration restore back from recycle bin
  • Improved CoInitialize / CoInitializeSecurity usage to address error handling and standardized MULTITHREADED usage
  • Improved impersonation with dynamic cloaking on Windows 8 or greater
  • Improved exception handling
  • Updated translations for Spanish, Italian, Japanese and Chinese
  • Updated Copyright 2021
  • Various other stability and performance improvements

Resolved in build 9.0.2593.1 - October 30, 2020

  • Added DATASTOR_LCID environment var for Setup language selection override
  • Added EFI boot mode detection for System Recovery
  • Added explicit Eval days to banner
  • Added logic to test access rights to Store for improved security against ransomware attacks
  • Added -repairmissing option to ARCHIVE/OBJECTSTORE VERIFY commands to repair missing information from configured backing store
  • Added rolling base year logic for keys with hard end-dates
  • Added system information and detection including boot mode for improved system recovery
  • Added trace statement to display expected record reference address
  • Added trace statements to track EDB check times
  • Added Windows 10 Dev Kit Support for WinPE 10 plus additional drivers for System Recovery
  • Disabled saving partial archive history results to reduce Task.history size and improve UI performance
  • Fixed handling of errors with file exclusion dialog
  • Fixed issue restoring files to long paths in multi-threaded restore mode
  • Fixed issue with clean up of bcd boot info temp files
  • Fixed issue with verifying and rebuilding task history files when corruptions are detected
  • Fixed link selection handling in System Recovery wizard
  • Fixed pre-req message for Server 2016 / 2019 software install
  • Improved handling of Boot Mode detection using new SystemInfo.xml file stored with restorepoint
  • Improved handling of ReportEvent errors on WinPE based systems during System Recovery
  • Improved logic for handling large Task.history file parsing
  • Replaced default SRE to use UEFI based boot files
  • Updated -showlongpaths option to 220 chars for reporting long path during file system scan
  • Updated Spanish, Italian, German, French, Setup translations
  • Various other stability and performance improvements

Resolved in build 9.0.2370.1 - March 21, 2020

  • Added "HPE RDX" to supported RDX models
  • Added breadcrumb of Product Name to logfile banner
  • Added exclusion of Delivery Optimization Files to System Exclusions
  • Added feature to auto-repair missing blobs from a configured backing store
  • Added feature to exclude unneeded volumes referenced by Computer System plan system state
  • Added feature to perform multi-threaded level-3 verify
  • Added feature to rebuild archive task history if corrupted or missing
  • Added -histogram option to scan for reporting file size distribution
  • Added -local switch for dataset delete to remove local segments without requesting cloud delete
  • Added logic for faster store delete
  • Added logic for quarantining Task History files
  • Added logic to increment the reference count of deleted duplicate elements
  • Added reference for MSSQL 2019
  • Added usage for -partitions for erase volume command
  • Fixed errors reported when indexing catalogs with records for user encrypted files and folders during level 2 verify
  • Fixed issue where Content Cache was not correctly expiring data
  • Fixed issue with blocky rendering of startup task options when Display Scaling reset to value other that 100%
  • Fixed parameter usage for usesecureconnection
  • Fixed issue to replace absolute path with relative Configurations paths for SystemExcludes.xml plan file
  • Fixed issue where DataSet folder was not removed for dataset delete operation
  • Fixed issue where not all files for a point-in-time are deleted or restored from the recycle-bin
  • Improved handling for removing system files
  • Improved large sparse block file handling (for files like Windows Search Windows.edb)
  • Improved log message when reading corrupted history file
  • Improved messaging for low free space conditions
  • Improved 'RequestAction' to handle potential race condition on cloud request
  • Improved retry handling of ERROR_CRC and ERROR_SEM_TIMOUT
  • Lowered boost multiplier to use less CPU resource by default
  • Mods for better tracking of usage of security streams
  • Mods for loading XML fragments and converting to canonical form
  • Mods for tracking ObjectIds, Security stream, Long paths
  • Removed diagnostic messaging for affirming base blob resolution (DIAG_EVT)
  • Updated to copyright and patents notices
  • Updates to eval, support, product and purchase URL's
  • Updates to Help.chm

Resolved in build 9.0.2045.1 - May 1, 2019

  • Fix for v1 scheduler fails to end task, switched logic to v2 scheduler
  • Added Checkup Report notice for "hidden" plans
  • Added Checkup Report list of configured plans
  • Fixed issue with region date/time setting causing inconsistency in Checkup Report
  • Fixed issue with XML Checkup Report export using region setting for data/time values
  • Fixed issue with missing items XML Checkup Report export
  • Added better handling for reporting Offline media
  • Added reference identification for MSSQL 2017
  • Added support for 'Lenovo RDX' branded device
  • Fixed objectstore copy -item with compounding address stores
  • Mods for automated blob repair from backing store
  • Fixed link to Release Notes

Resolved in build 9.0.1800.1 - August 29, 2018

  • Fixed issue where content validation during backup is reporting zero byte 'size error' when running a Protection Plan that targets older version 8.0 formatted Stores (newer version 9.0 formatted Stores are not impacted by this issue)
  • Fixed issue where disabled search feature was reporting errors in the Event log. The search feature is now enabled for compatible stores
  • Fixed incorrect reference to notification tray executable

Resolved in build 9.0.1729.1 - June 19, 2018

  • Fixed issue with accessing update server reporting error 'Unable to contact the update server at this time. Please try again later.'

Resolved in build 9.0.1650.1 - April 2, 2018

  • Sets default schedule task priority to 'Normal' for improved backup performance
  • Added aiqutil command option to bulk update schedule task priority
  • Fixed issue with intermittent restore failures on large files introduced in build 9.0.839.1 (to address this issue users of build 9.0.839.1 or greater should upgrade to build 9.0.1650.1 or later)
  • Fixed issue with code signing SRE component
  • Various other product stability enhancements
  • Synchronized SRE with this release

Resolved in build 9.0.1500.1 - November 2, 2017

  • Improved Checkup Report to better show summary statistics, highlight partial or incomplete archives, better handle read-only archives in error state
  • Fixed issue with Checkup Report of Task Scheduler Refused Request (0x800710e0) and Task Already Running (0x0041301) errors
  • Various other product stability enhancements

Resolved in build 9.0.1315.1 - May 2, 2017

  • Windows Server 2016 setup and installation support (including updated translations for French, German, Italian)

Resolved in build 9.0.1221.1 - January 27. 2017

  • Fixed issue where SQL 2016 databases were not detected (Server only)

Resolved in build 9.0.1130.1 - October 28, 2016

  • Fix for issue: 'Unable to contact the update server at this time. Please try again later.'

Resolved in build 9.0.1109.1 - October 7, 2016

  • Updated translations for French, German, and Italian

Resolved in build 9.0.1101.1 - September 29, 2016

  • Disabled multi-threaded restore for older platforms (Windows 2008 R2 SP1, Windows 7 SP1 and older) due to system hang issues - see also
  • Checkup Report enhancements
    • New option to email the Checkup Report to add alternate recipients when errors or warnings are detected by the daily Checkup Report. This is helpful, for example, to automatically send the Checkup Report to a ticketing system or escalate the issue to management.
    • A new summary section at the top of the report will highlight key stats like how many plans are configured to run and how many actually ran and if there were any errors encountered during the last run. The compact summary is designed for quick review, so if everything is running normally, there’s no need to dive into the full report.
    • The Servers not Reachable section is a short list of servers that are configured, but not reachable during checkup report generation and do not have any plan results within the last 24 hours. These may need immediate attention.
    • Elapsed plan runtime has been added to the Protection Plan Summary section.  Plans with unusually long or short runtimes can be more quickly identified.
    • The Store section now includes statistics for Total Managed data, New and Changed content and New stored data as well as a column showing total quarantined items, content repaired, and new quarantined items. A sudden increase in quarantined items can be an early indication of issues with storage or network devices.
    • The Store Task section includes a short description of the work done; content verified, disk space reclaimed from a Purge tasks, or bytes copied to another store; useful for confirming certain tasks are completing their expected workload.
    • A new Archive Summary section shows the status of every archive and includes information about the last known restore point and current status: Available, Verified, Unavailable, etc. Archives older than a day (midnight on the previous day) are highlighted to better show those that may be unexpectedly out-of-date.
  • Fixed issue where SRE was not correctly detecting BIOS boot environment on dual boot images
  • Fixed issue where SRE percent complete control triggered exception
  • Added common Intel Pro v21.0 Ethernet Drivers to 32 bit and 64 bit SRE ISO images
  • Disabled "Press any key to boot from CD/DVD" for SRE boot
  • Improved cache usage for plan histories
  • Improved support for ReFS managed volumes and stores

Resolved in build 9.0.986.1 - June 6, 2016

  • Improved error handling for multi-part restore
  • Added path size and filename size counters and max values for tracking long path names
  • Fixed x64 boot failure. Removed DotNet package which was causing BSOD on some systems
  • Fixed x64 SRE startup failure. Added correct platform version for SREWizard and aiqremote64.exe

Resolved in build 9.0.906.1 - March 23, 2016

  • Fixed issue where an unexpected overwrite of index was detected
  • Added read retries for non-eof zero length reads which was causing blobs to be quarantined under certain condition (not common)
  • Fixed issue where large missing.catalog results were not being displayed
  • Reverted redirect URL's for SRE and product Update to us bypass redirection. This was causing SRE and Update failures.
  • Added new System Recovery Environment (SRE) based on WinPE 10 (Windows 10) for improved bare metal device detection and handling
  • Fixed SRE crash when getting drive layout on WinPE 10
  • Fixed issue where certain extended Ascii codes in filenames were being filtered out
  • Fixed issue where DEL chars in filenames were being filtered out. The DEL char is a valid Windows file name character

Resolved in build 9.0.839.1 - January 11, 2016

  • Updated translations for German, French and Italian
  • Incorrect where-to-buy link
  • Enhancement: Add Activated On section to the UI to easily identify customers that are in support
  • Fix for terms referencing SSL which should say 'Use secure connection'
  • Fix for "Everything" plan failing with file not found errors
  • Fix API not supported on Windows 2000
  • Enhancement for large file multi-part threaded restore
  • Fix for Change Journal being check on non-NTFS volumes
  • Fix for excluded volumes that were still being selected for volume snapshots
  • Fix for bad chars written to XML

Resolved in build 9.0.717.1 (first public release) - September 11, 2015

  • 146 issues have been resolved since version 8.0

What's New in 9.0?

Below is a list of the enhancements that have been added to the version 9.0 release since the 8.0 release of the software.

Performance Enhancements*

  • New Store architecture significantly improves performance of protection plans.
  • Protection Plans run up to 30% faster than in previous versions of the software.

*Please see important upgrade information in the Installation and Upgrade Notes section below.

SQL Server 2014

  • SQLServer Databases protection plan type now supports SQLServer 2014.

Windows 10 Support

  • Computers running Windows 10 operating systems are now supported by the software.

Installation and Upgrade Notes

You must be running version 8.0 or later DATASTOR Shield™ Professional Backup prior to upgrading.

  1. Download DATASTOR Shield™ Professional Backup to a folder on your hard drive and then double-click the downloaded file to begin the installation/upgrade.
  2. Follow the installation/upgrade wizard prompts to completion.

Important upgrade information

Only new "version 9" stores will take advantage of the new Store architecture for improved performance.

A new System Recovery Environment (SRE) 9.0 image file must be used for system recovery (BMR) from version 9.0 stores. This 9.0 SRE will also work with previous store versions. To download the 9.0 SRE image, open the System Recovery tab of the Options page and then click the Save System Recovery Environment link. If you have previously downloaded one of the 8.0 SRE image files, you may have to remove the SRE image files from the SRE folder before the new 9.0 SRE image file becomes available for download. Please use Windows Explorer to navigate to the software installation folder, then the SRE subfolder. Move or delete the 8.0 SRE image files, then return to 'Save System Recovery Environment' and the SRE 9.0 image file will become available for download.

Minimum System Recommendations

Windows Server 2008 R2, CPU 1 GHz or faster CPU, 2 GB RAM, 60 MB disk space for installation