list-bullets alert-diamond attachment-1 keyboard-arrow-down add-square tags-double smiley-sad-1 check-1 open-quote envelope-letter network-browser pencil-1 copy-paste filter-1 smiley-indifferent arrow-right-1 messages-bubble-square arrow-up-1 smiley-smile-1_1 rating-star smiley-happy ticket-1 navigation-menu smiley-happy send-email-1 ticket-1 social-media-twitter expand-6 envelope-letter hierarchy-9 folder-file-1 archive time-clock-circle analytics-pie-2 smiley-unhappy single-neutral-actions pencil-write archive view-off smiley-sad-1 button-record rating-star navigation-menu-horizontal remove-square-1 love-it information-circle smiley-indifferent diagram-fall-down synchronize-arrows-1 smiley-thrilled wench lock-unlock-1 shield-warning download-thick-bottom multiple-circle view-1 close-quote time-clock-midnight arrow-down-1 multiple-users-1 close alarm-bell-1 floppy-disk undo search arrow-down-2 add book-star add-circle-bold remove-circle common-file-stack smiley-unhappy single-neutral lock-2 file-code close hyperlink-2 pencil-1 cog print-text expand-6 multiple-neutral-1 keyboard-arrow-up view move-to-top drawer-send add-circle cog-1 headphones-customer-support bin-paper-1 disable layout-module-1 check-circle-1 flying-insect-honey arrow-left-1 credit-card-1

Mouse Unusable in System Recovery Environment from VM console

In some cases the mouse is not visible in a virtual machine console opened from VMware vCenter 6.5. In this case the VM is booted into the System Recovery Environment (SRE) used for system recovery. Though present, the mouse pointer is displayed so small that it cannot be used to click through the recovery screens.

To work around the issue, identify the ESX host of the virtual machine and open a remote console from this host. To do so, log onto the ESX host through its web interface, click on the SRE booted virtual machine by name under the Virtual Machines navigator table, then click the Console drop down box in the right hand pane. Click to download the VMRC and install it if it has not already been installed on your workstation. Then, click the Console drop down menu 'Launch remote console'.