Help with Errors and Warnings

57 articles

How to troubleshoot a protection plan that fails to run, or ends with errors and warnings

Troubleshooting a protection plan that fails to run, or ends with errors and warnings should proceed following the steps below: Open Archive Manager and in the left pane go to Remote Computers > All Computers > [the computer].  (Or, for a lo...

Communication error with a Remote Computer

In Archive Manager, you add a remote computer that is running Windows Vista or newer operating system and is a member of the domain. You are logged on to the Archive Server with an account that has permission to connect to the Vista computer fro...

The directory name is invalid error

In Archive Manager the plan status may indicate 'The directory name is invalid'. The scheduled task last result may indicate 0x8007010b. Typically, the message 'the directory name is invalid' means the remote compu...

How to Interpret Plan Status: “System Cannot Find the File Specified”

In the details node of a protection plan you may see a status error that states “System cannot find the file specified”. The protection plan will not have run on its last attempt. The error indicates that the Scheduled Task on the remote compute...

Plan Reverts to Non-Shadow Copy Mode

On the remote computer running the plan, open a command prompt. Type 'vssadmin list providers'. If any other provider than Microsoft Provider is listed, enter microsoft in to the VSS provider field in advanced settings of the plan. Check the sta...

Ending a hung or stuck protection plan

A protection plan's scheduled task can only run one instance of the plan at a time. If the plan is already running when the next scheduled runtime is met, then the task will return a status that the plan is already running. You may see this in A...

Accessing EFS encrypted storage on a second computer

Storage configured for use by the software may use the NTFS file system. Further, NTFS provides the Encrypting File System (EFS) feature. When EFS encrypted storage is moved from one computer to another, the software may log an error "**********...

Exchange Protection Plan does not Support Circular Logging

An Exchange Protection Plan ends with errors and warnings. Because Exchange was not successfully protected, eligible Exchange logs are not truncated. Viewing the Exchange plan log file, a warning indicates an error scanning component logs: WARN...

Configure Tape Devices wizard ends with warning no tape devices were found

When a tape is present in the tape drive at the time the wizard is executed, the Configure Tape Devices wizard may end with a warning that no tape devices were found. When a tape is present in the tape drive at the time the wizard is executed, t...

Unable to contact the update server at this time

From a Product Update Available alert, selecting the 'Download now' results in the informational message 'Unable to contact the update server at this time. Please try again later.' The following image shows the issue when running DATASTOR Shield...

How to edit the boot.ini file in Windows Server 2003

“Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and disk hardware.” The ARC path in the boot.ini file incorrectly identifies the location of the sys...

Installation on Windows Server 2016

During installation of the software on Windows Server 2016 with Desktop Experience, you may receive a message to install the Server 2012 Desktop Experience feature. The server that hosts the software requires the Desktop Experience feature.  Th...

Plan ends with "Logon failure"

A plan attempts to run and ends with the warning "Logon failure:the user has not been granted the requested logon type at this computer (0x80070569)".The history tab of the task properties page indicates the task exited with Error Code 2147943785...

How to Resolve Errors Accessing Drive or Volume: IRPStackSize is Too Small

DATASTOR Shield™ software stores deduplicated data to disk, writing to a volume attached to a system running our software. The volume itself may be unavailable during an 'Add Store' action, or after a store is created during a protection plan run...

Plan ends with 0xc0000006 error

0xc0000006 is a STATUS_IN_PAGE_ERROR, indicating a problem occurred attempting to read a page of the ArchiveIQLaunch.exe executable. This file is hosted on a network share. The plan error may occur when you attempt to run a remote computer prote...

Plan log indicates Application is being canceled by the user

The protection plan log may indicate that a plan was canceled by the user, but the user may feel he or she did not intend to cancel the plan. The plan log indicates: Application is being canceled by the user. The operation was canceled by the u...

Plan status indicates the device is not ready

Stores appear with a red x in Archive Manager under the Storage \ All Stores node. Plan logs may indicate that the device is not ready, or the store Config.xml file was not found. Corruption of the file that holds store device paths may have occ...

SQL Cluster Plan Returns 0xfffffffff

1. In a SQL cluster environment, the SQLPrep.exe binary does not run automatically. SQLPrep.exe checks for SQL 2008 Management Objects, SQL CLR Types, and XML Core 6.0. If not installed, these applications are installed on the SQL server. Run SQL...

UAC settings cause plan warning "The system cannot find the path specified"

This article describes an issue encountered when a server with User Account Control (UAC) enabled attempts to run a plan. The plan ends with warning "The system cannot find the path specified". Security policies for User Account Controls may hav...

VSS events 8193 and 12293 cause plan to end with an error

A Computer system protection plan starts but ends a minute later with an error and a warning. The plan log (Remote Computer > [computer name] > History > View log link in center pane) indicates a VSS error: IDispatch error #8456. WARNING: An err...

Point-in-time Explorer hangs on right click of file or folder

Third-party context menu items may not be compatible with the point-in-time explorer context menu and may be disabled to restore functionality A user may wish to restore a file or folder by exploring a restore point, right-clicking on the item, ...

Access is Denied Copying Certain Files Out of the Viewstor Explorer

If you used Viewstor Explorer, aka point-in-time explorer, to copy/paste or drag and drop or ‘save as’ files that you do not have permission to access, you will receive an ‘access is denied’ message. If that is the case, right click the file or ...

Running the Setup in Japanese and Chinese

When installing in Japanese or Chinese (Simplified), you may encounter text that appears garbled. The setup programs use non-Unicode fonts to display text during installation. If the operating system's 'system locale for non-Unicode text' does n...

Files with long paths not visible in Point-in-Time Explorer

The Point-in-Time Explorer window does not display files and folders with paths longer than 255 characters (in html format). You may be able to browse the production server directory tree and see the server files, but not see the corresponding f...

How to Resolve Error Attempting to Explore a Restore Point

Archive Manager is running on Windows 2008 Server. When you click the Explore button to explore a restore point of an archive with a large number of items in it, a dialog box asks you to wait while the view is created. If you open Task Manager, ...

Resolving Incompatibility Issues

This document covers steps for resolving incompatibility issues with other programs. Inetinfo Skype Inetinfo If during the installation process the preceding dialog appears there is a communications port conflict with Internet In...

Restoring Files Larger than 4 GB Using “Save As” Method Results in Invalid HTTP Header Message

When you try to restore files larger than 4 GB using the “Save As” method, you receive a message similar to this:   This could be from the Search Results screen or, in the case of Scalable Business Server, Enterprise Server, or Enterprise Prot...

Troubleshooting ViewStor Explorer

ViewStor Explorer, aka Point-In-Time Explorer, presents a browsable view of an archive restore point in a Windows Explorer like interface. From it you can drill into the folder structure of protected directories, and drag and drop or restore fi...

Viewstor Error - The Workstation Driver is Not Installed

ViewStor Explorer, aka Point-In-Time Explorer, presents a browsable view of an archive restore point in a Windows Explorer like interface. From it you can drill into the folder structure of protected directories, and drag and drop or restore fil...

ViewStor Explorer is not functional when Apache is installed

The software is installed on Windows Server 2003 or Windows XP. User is unable to explore a point in time in the point-in-time explorer with Apache Installed. ViewStor Explorer is not functional when Apache is installed because Apache is listeni...

Viewstor Explorer Times Out with ‘An Error Occurred Attempting to Build the View to Explore.'

User attempts to explore a restore point by clicking a date in the calendar and a restore point time, then clicking the Explore button. A dialog box asks the user to please wait while the view is prepared. After some time, a dialog box indicates...

Viewstor Prompts Repeatedly for Credentials

User clicks on the explore button to explore a restore point. A dialog box appears prompting for a user name and password. Entered credentials are not accepted, the dialog box repeatedly prompts for credentials regardless of the credentials enter...

ViewStor Service Does Not Start After Upgrading OS From Windows XP or 2003

The ViewStor service fails to start after upgrading your installation server from Windows XP or Server 2003 to a newer operating system. The ViewStor service depends on the HTTP service. On Windows XP and Server 2003, this service is called HTTP...

Change Index Memory Size Requirement on Plan with CSorted Array Error

Each plan uses a set of indexes that list information about files protected by the plan. The indexes are loaded into volatile memory on the computer running the plan at plan startup. Each plan uses a set of indexes that list information about fi...

Remote System Receiving Error: "Cannot Copy File Name: Cannot Read From the Source File or Disk"

This article describes how to copy and paste files larger than 50000000 bytes from a remote system using a UNC path to a store in the format of \\servername\ViewStor\. You try to copy and paste a file that is larger than 50000000 bytes from a We...

Handling Quarantined Items

Follow best practices to verify store consistency at regularly scheduled intervals. If an issue is encountered, the software moves a problem file to a Quarantined Items folder under the store folder in the left hand pane of Archive Manager. Make...

How to Add a Protection Plan to a Remote Computer Running XP SP2

In Archive Manager, you add a remote computer that is running Windows XP SP 2 and is a member of the domain. You are logged on to the Archive Server with an account that has permission to connect to the XP computer from the network. After the XP...

Purge Does Not Recover Disk Space

If purge does not recover expected disk space, check these items first If the store is in an inconsistent state, the purge process will end before data deletion takes place. This would be indicated in the purge log. To view the log, go...

Resolving task error 0xc0000417

A protection plan or store task ends with status 0xC0000417. Subsequent execution of the task also ends with error. The error code is generic, indicating an unknown software error. The error can be reproduced if the protection plan configur...

Unresolved or missing items logged during vaulting task

How to resolve recurring vaulting warnings You may see warnings and errors in the status of your vaulting task results, history, or checkup report. The vaulting log may contain one or more errors like the one below: > > Calculating updates fo...

Archive Manager crash on click of 'All Stores' folder

The Archive Manager MMC snap-in encounters an error - "An entry with the same key already exists" and causes the MMC to close On a system with invalid store ids registered, a user may expand Archive Manager > Storage > 'All stores' and the MMC ...

Archive Manager Crashes in Terminal Session When Editing Plan Settings

On Windows 2008, Error reads: Load Error: An error occurred loading the plan folders. Could not find a part of the path 'C:\Users\[user account]\AppData\Local\Temp\1\[random tmp file]'. On Windows 2003, the path is C:\Documents and Settings\[use...

Archive Manager MMC Displays Incorrect Build Number

Archive Manager can display the software build number in two locations, by selecting the 'About Enterprise Protection Server...' link in the Actions pane, and by selecting the Help menu and About Archive Manager. The 'About Enterprise Protection...

Archive Manager User Interface fails to open

The Archive Manager MMC-based user interface may fail to open and display the Archive Manager folder and subfolders in the left tree pane. The support subscription for the software may have expired. The support period for the software is tr...

How to Restore WMI Class Definitions for Managed Objects to the WMI Repository

The operating system’s Windows Management Instrumentation (WMI) subsystem on which the software depends is not functional. The Professional software may freeze when attempting to run a protection plan. The ArchiveIQManager.log log file may indic...

Store appears offline with a red X in Archive Manager

This article describes an issue where the Archive Manager user interface is improperly displaying online stores with a red x on the store icon and does not allow adding new store tasks. A hotfix is available to resolve the issue for those system...

Unable to connect to SQL server error during plan creation

An administrator attempts to create a new SQL Server type protection plan using the Create Protection Plan wizard. After selecting the SQL Server type plan, on the databases tab, an error occurs, "Unable to connect to SQL server".   The error...

Removing a tape device that is no longer attached to a server

When configuring tape devices using the “Configure Tape Devices” wizard, you may see an error dialog if there are devices with invalid drivers or that have been removed from the system. When a device has a name of “Unknown Medium Change...

Removing a tape device that is no longer attached to a server

When configuring tape devices using the “Configure Tape Devices” wizard, you may see an error dialog if there are devices with invalid drivers or that have been removed from the system. When a device has a name of “Unknown Medium Changer” or “Un...

Resolving SQL databases plan error 0x0000000a

Behavior The checkup report may report error 0x0000000a in the result column of a SQL databases type protection plan execution. A second entry for the same plan starting at almost the same time may be present in the checkup report with an OK re...

Tape vaulting task could not find useable volume

The vaulting task may end with an error and the log indicate that scratch media was not found, and the task could not find useable volume for saving dataset. See example from log:   Attempting to identify MON005L6 Verifying on ...

Error 0x80070520 occurs while saving a Protection Plan

In Archive Manager, you create a new Protection Plan and when you click Finish a Task Scheduler dialog pops up with an error. You are logged on to the Archive Server with a local or domain Admin account and you are running the Archive Manager t...

'Unknown error' 0x80131700 on SQL databases plan

A SQL databases type plan may fail with result 0x80131700 'Unknown error'. Upon investigation, it may be found that the server hosting the instance of SQL may not have .NET Framework 3.5 installed. To check, on the SQL Server open Server M...

Repairing boot information after a recovered UEFI system fails to boot

SymptomsAfter system recovery from the System Recovery Environment (SRE) for UEFI based systems, the system is rebooted. Upon reboot, the system attempts to boot in the order of boot devices but does not boot into Windows as expected.Booting into ...

Mouse Unusable in System Recovery Environment from VM console

In some cases the mouse is not visible in a virtual machine console opened from VMware vCenter 6.5. In this case the VM is booted into the System Recovery Environment (SRE) used for system recovery. Though present, the mouse pointer is displayed s...

Excluding a Required Drive from a Computer System Plan

A Computer System plan may end with a warning status. Upon investigation, the plan log indicates "[Drive]:\ is required for the computer system backup, but was not included in the plan configuration." See image.Required Drive WarningCAUSEThe Compu...

DATASTOR Shield Help Topics Missing

 BEHAVIORDATASTOR Shield Help is available from the Archive Manager Help menu's Help Topics menu item, or from the right hand Actions pane. On some installations, the DATASTOR Shield Help console may not display the Table of Contents properly. See...