Troubleshooting a protection plan that fails to run, or ends with errors and warnings should proceed following the steps below: Open Archive Manager and in the left pane go to Remote Computers > All Computers > [the computer]. (Or, for a local protection plan, go to Local Plans in the left pa...
In Archive Manager, you add a remote computer that is running Windows Vista or newer operating system and is a member of the domain. You are logged on to the Archive Server with an account that has permission to connect to the Vista computer from the network. After the Vista system is added, you c...
In Archive Manager the plan status may indicate 'The directory name is invalid'. The scheduled task last result may indicate 0x8007010b. Typically, the message 'the directory name is invalid' means the remote computer cannot find the store on the network or does not have per...
In the results view of a protection plan you may see a status error that states “System cannot find the file specified”. The protection plan will not have run on its last attempt. There have been reports in the field that if the scheduled task properties are opened, the task is edited in some way, an...
On the remote computer running the plan, open a command prompt. Type 'vssadmin list providers'. If any other provider than Microsoft Provider is listed, enter microsoft in to the VSS provider field in advanced settings of the plan. Check the status of VSS writers. At the command prompt, type 'vssa...
A protection plan's scheduled task can only run one instance of the plan at a time. If the plan is already running when the next scheduled runtime is met, then the task will return a status that the plan is already running. You may see this in Archive Manager when the remote computer is selected i...
Storage configured for use by the software may use the NTFS file system. Further, NTFS provides the Encrypting File System (EFS) feature. When EFS encrypted storage is moved from one computer to another, the software may log an error "********** The current user is not the same as the original use...
An Exchange Protection Plan ends with errors and warnings. Because Exchange was not successfully protected, eligible Exchange logs are not truncated. Viewing the Exchange plan log file, a warning indicates an error scanning component logs: WARNING: Error scanning path G:\TempLog\Journal1\E03*.log...
When a tape is present in the tape drive at the time the wizard is executed, the Configure Tape Devices wizard may end with a warning that no tape devices were found. When a tape is present in the tape drive at the time the wizard is executed, the Configure Tape Devices wizard lists the tape drive...
From a Product Update Available alert, selecting the 'Download now' results in the informational message 'Unable to contact the update server at this time. Please try again later.' The following image shows the issue when running DATASTOR Shield for RDX build 9.0.1130.1 and attempting to upgrade t...
“Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and disk hardware.” The ARC path in the boot.ini file incorrectly identifies the location of the system boot files on the recovered machine. This may occ...
During installation of the software on Windows Server 2016 with Desktop Experience, you may receive a message to install the Server 2012 Desktop Experience feature. The server that hosts the software requires the Desktop Experience feature. The installer is checking for the presence of the webcl...
A plan attempts to run and ends with the warning "Logon failure:the user has not been granted the requested logon type at this computer (0x80070569)".The history tab of the task properties page indicates the task exited with Error Code 2147943785 The user account set to run the protection plan doe...
DATASTOR Shield™ software stores deduplicated data to disk, writing to a volume attached to a system running our software. The volume itself may be unavailable during an 'Add Store' action, or after a store is created during a protection plan run. You may see one or more of the following symptoms:...
0xc0000006 is a STATUS_IN_PAGE_ERROR, indicating a problem occurred attempting to read a page of the ArchiveIQLaunch.exe executable. This file is hosted on a network share. The plan error may occur when you attempt to run a remote computer protection plan during or after a network interruption, af...
The protection plan log may indicate that a plan was canceled by the user, but the user may feel he or she did not intend to cancel the plan. The plan log indicates: Application is being canceled by the user. The operation was canceled by the user. (1223L) There are three known reasons the plan ...
Stores appear with a red x in Archive Manager under the Storage \ All Stores node. Plan logs may indicate that the device is not ready, or the store Config.xml file was not found. Corruption of the file that holds store device paths may have occurred. Or, the operating system may have altered volu...
1. In a SQL cluster environment, the SQLPrep.exe binary does not run automatically. SQLPrep.exe checks for SQL 2008 Management Objects, SQL CLR Types, and XML Core 6.0. If not installed, these applications are installed on the SQL server. Run SQLPrep.exe. Copy SQLPrep.exe to the local drive of t...
This article describes an issue encountered when a server with User Account Control (UAC) enabled attempts to run a plan. The plan ends with warning "The system cannot find the path specified". Security policies for User Account Controls may have been changed from default settings. One or more of ...
A Computer system protection plan starts but ends a minute later with an error and a warning. The plan log (Remote Computer > [computer name] > History > View log link in center pane) indicates a VSS error: IDispatch error #8456. WARNING: An error was encountered while creating the volume shadow c...
Third-party context menu items may not be compatible with the point-in-time explorer context menu and may be disabled to restore functionality A user may wish to restore a file or folder by exploring a restore point, right-clicking on the item, and selecting copy, save as, or restore from the cont...
If you used Viewstor Explorer, aka point-in-time explorer, to copy/paste or drag and drop or ‘save as’ files that you do not have permission to access, you will receive an ‘access is denied’ message. If that is the case, right click the file or folder in point in time explorer, and select ‘restore...
When installing in Japanese or Chinese (Simplified), you may encounter text that appears garbled. The setup programs use non-Unicode fonts to display text during installation. If the operating system's 'system locale for non-Unicode text' does not match the 'system locale' setting, the non-Unicode...
The Point-in-Time Explorer window does not display files and folders with paths longer than 255 characters (in html format). You may be able to browse the production server directory tree and see the server files, but not see the corresponding files and folders in the Point-in-Time Explorer, even ...
Archive Manager is running on Windows 2008 Server. When you click the Explore button to explore a restore point of an archive with a large number of items in it, a dialog box asks you to wait while the view is created. If you open Task Manager, you can see CPU usage for the DATASTOR ViewStor proce...
This document covers steps for resolving incompatibility issues with other programs. Inetinfo Skype Inetinfo If during the installation process the preceding dialog appears there is a communications port conflict with Internet Information Services (IIS). To resolve this conflict you...
When you try to restore files larger than 4 GB using the “Save As” method, you receive a message similar to this: This could be from the Search Results screen or, in the case of Scalable Business Server, Enterprise Server, or Enterprise Protection Server, the Explore screen. The software uses...
ViewStor Explorer, aka Point-In-Time Explorer, presents a browsable view of an archive restore point in a Windows Explorer like interface. From it you can drill into the folder structure of protected directories, and drag and drop or restore files and directories, for data recovery. ViewStor Exp...
ViewStor Explorer, aka Point-In-Time Explorer, presents a browsable view of an archive restore point in a Windows Explorer like interface. From it you can drill into the folder structure of protected directories, and drag and drop or restore files and directories, for data recovery. To access Vie...
The software is installed on Windows Server 2003 or Windows XP. User is unable to explore a point in time in the point-in-time explorer with Apache Installed. ViewStor Explorer is not functional when Apache is installed because Apache is listening on port 80 and the Viewstor service needs to liste...
User attempts to explore a restore point by clicking a date in the calendar and a restore point time, then clicking the Explore button. A dialog box asks the user to please wait while the view is prepared. After some time, a dialog box indicates an error building the view due to ‘network path not ...
User clicks on the explore button to explore a restore point. A dialog box appears prompting for a user name and password. Entered credentials are not accepted, the dialog box repeatedly prompts for credentials regardless of the credentials entered. A reboot of the system does not resolve the issu...
The ViewStor service fails to start after upgrading your installation server from Windows XP or Server 2003 to a newer operating system. The ViewStor service depends on the HTTP service. On Windows XP and Server 2003, this service is called HTTPFilter. On newer operating systems the service is cal...
Each plan uses a set of indexes that list information about files protected by the plan. The indexes are loaded into volatile memory on the computer running the plan at plan startup. Each plan uses a set of indexes that list information about files protected by the plan. The indexes are loaded int...
This article describes how to copy and paste files larger than 50000000 bytes from a remote system using a UNC path to a store in the format of \\servername\ViewStor\. You try to copy and paste a file that is larger than 50000000 bytes from a Web folder on the software Server. The UNC path is in t...
Follow best practices to verify store consistency at regularly scheduled intervals. If an issue is encountered, the software moves a problem file to a Quarantined Items folder under the store folder in the left hand pane of Archive Manager. Make sure to refresh your view of the folder to see the c...
In Archive Manager, you add a remote computer that is running Windows XP SP 2 and is a member of the domain. You are logged on to the Archive Server with an account that has permission to connect to the XP computer from the network. After the XP system is added, you click it and wait for communica...
If purge does not recover expected disk space, check these items first If the store is in an inconsistent state, the purge process will end before data deletion takes place. This would be indicated in the purge log. To view the log, go to Archive Manager > Storage > [the store] > Task hi...
A protection plan or store task ends with status 0xC0000417. Subsequent execution of the task also ends with error. The error code is generic, indicating an unknown software error. The error can be reproduced if the protection plan configuration file located in the store archive folder has been...
How to resolve recurring vaulting warnings You may see warnings and errors in the status of your vaulting task results, history, or checkup report. The vaulting log may contain one or more errors like the one below: Calculating updates for index 'G:\ObjectStore{abdd2d3c-2b71-4819-999c-271fed57d7...
The Archive Manager MMC snap-in encounters an error - "An entry with the same key already exists" and causes the MMC to close On a system with invalid store ids registered, a user may expand Archive Manager > Storage > 'All stores' and the MMC may display an error that partially reads, 'An entry ...
On Windows 2008, Error reads: Load Error: An error occurred loading the plan folders. Could not find a part of the path 'C:\Users\[user account]\AppData\Local\Temp\1\[random tmp file]'. On Windows 2003, the path is C:\Documents and Settings\[user account]\Local Settings\Temp\1\[random tmp file]. ...
Archive Manager can display the software build number in two locations, by selecting the 'About Enterprise Protection Server...' link in the Actions pane, and by selecting the Help menu and About Archive Manager. The 'About Enterprise Protection Server' window displays the correct build number; ho...
The Archive Manager MMC-based user interface may fail to open and display the Archive Manager folder and subfolders in the left tree pane. The support subscription for the software may have expired. The support period for the software is tracked with a default support key or an extended suppo...
The operating system’s Windows Management Instrumentation (WMI) subsystem on which the software depends is not functional. The Professional software may freeze when attempting to run a protection plan. The ArchiveIQManager.log log file may indicate the Removable Disk watcher exited abnormally. Th...
This article describes an issue where the Archive Manager user interface is improperly displaying online stores with a red x on the store icon and does not allow adding new store tasks. A hotfix is available to resolve the issue for those systems that match the description in the CAUSE section bel...
An administrator attempts to create a new SQL Server type protection plan using the Create Protection Plan wizard. After selecting the SQL Server type plan, on the databases tab, an error occurs, "Unable to connect to SQL server". The error may also occur after the SQL plan has been created i...
When configuring tape devices using the “Configure Tape Devices” wizard, you may see an error dialog if there are devices with invalid drivers or that have been removed from the system. When a device has a name of “Unknown Medium Changer” or “Unknown Tape Drive”, a default driver was not ...
When configuring tape devices using the “Configure Tape Devices” wizard, you may see an error dialog if there are devices with invalid drivers or that have been removed from the system. When a device has a name of “Unknown Medium Changer” or “Unknown Tape Drive”, a default driver was not found for...
Behavior The checkup report may report error 0x0000000a in the result column of a SQL databases type protection plan execution. A second entry for the same plan starting at almost the same time may be present in the checkup report with an OK result. See image. Further, if your support person i...
The vaulting task may end with an error and the log indicate that scratch media was not found, and the task could not find useable volume for saving dataset. See example from log: Attempting to identify MON005L6 Verifying on ANSI volume information... Verifying on media volume ...
In Archive Manager, you create a new Protection Plan and when you click Finish a Task Scheduler dialog pops up with an error. You are logged on to the Archive Server with a local or domain Admin account and you are running the Archive Manager to create a new protection plan. When you complete the...
A SQL databases type plan may fail with result 0x80131700 'Unknown error'. Upon investigation, it may be found that the server hosting the instance of SQL may not have .NET Framework 3.5 installed. To check, on the SQL Server open Server Manager > Manager > Add Roles and Features Wizard and cli...
Symptoms After system recovery from the System Recovery Environment (SRE) for UEFI based systems, the system is rebooted. Upon reboot, the system attempts to boot in the order of boot devices but does not boot into Windows as expected.Booting into the UEFI based SRE again, and running the diskpart ut...
In some cases the mouse is not visible in a virtual machine console opened from VMware vCenter 6.5. In this case the VM is booted into the System Recovery Environment (SRE) used for system recovery. Though present, the mouse pointer is displayed so small that it cannot be used to click through the r...
A Computer System plan may end with a warning status. Upon investigation, the plan log indicates "[Drive]:\ is required for the computer system backup, but was not included in the plan configuration." See image.Required Drive Warning CAUSE The Computer System plan queries each VSS writer on the comput...
BEHAVIOR DATASTOR Shield Help is available from the Archive Manager Help menu's Help Topics menu item, or from the right hand Actions pane. On some installations, the DATASTOR Shield Help console may not display the Table of Contents properly. See image. DATASTOR Shield Help Topics Missing CAUSE Micro...
BehaviorThe SQL databases plan type ends with an error. The plan log indicates an error creating a VSS snapshot with the SQL writer. ERROR: SQL snapshot was not created, there was nothing to backup for the db specified. In addition, the server running the plan logs event 24581. Source : SQLWriter Even...
