add-circle-bold add-circle add-square add alarm-bell-1 alert-diamond analytics-pie-2 archive archive arrow-down-1 arrow-down-2 arrow-left-1 arrow-right-1 arrow-up-1 attachment-1 bin-paper-1 book-star button-record check-1 check-circle-1 close close-quote close cog-1 cog common-file-stack copy-paste credit-card-1 diagram-fall-down disable time-clock-midnight download-thick-bottom drawer-send envelope-letter envelope-letter expand-6 expand-6 file-code filter-1 floppy-disk flying-insect-honey folder-file-1 headphones-customer-support hierarchy-9 hyperlink-2 information-circle keyboard-arrow-down keyboard-arrow-up layout-module-1 list-bullets lock-2 lock-unlock-1 love-it messages-bubble-square move-to-top multiple-circle multiple-neutral-1 multiple-users-1 navigation-menu-horizontal navigation-menu network-browser open-quote pencil-1 pencil-write pencil-1 print-text rating-star rating-star remove-circle remove-square-1 search send-email-1 shield-warning single-neutral-actions single-neutral smiley-sad-1 smiley-unhappy smiley-indifferent smiley-smile-1_1 smiley-happy smiley-sad-1 smiley-unhappy smiley-indifferent smiley-happy smiley-thrilled social-media-twitter synchronize-arrows-1 tags-double ticket-1 ticket-1 time-clock-circle undo view-1 view-off view wench

DATASTOR Shield Help Topics Missing

 

BEHAVIOR

DATASTOR Shield Help is available from the Archive Manager Help menu's Help Topics menu item, or from the right hand Actions pane. On some Windows installations, the DATASTOR Shield Help console may not display the Table of Contents properly. See image.

 

DATASTOR Shield Help Topics Missing

CAUSE

Microsoft deprecated Help Topics functionality in the Microsoft Management Console starting with Windows 10 version 1903 and Server 2019. The feature was re-enabled by Microsoft beginning with Windows 10 version 21H1, Windows 11, and Windows Server 2022.

RESOLUTION

To open DATASTOR Shield Help, invoke the Help.chm file manually, using one of the methods below.

Method 1

Using Windows File Explorer, navigate to the DATASTOR Shield installation folder, highlight Help.chm, and double click it to open Help and see Help Topics properly. To access a translated version of help traverse into the particular language folder in the install directory, i.e. the de, es, fr, it, ja folders.

Browse to Help.chm

Method 2

To allow quick access to Help in the future, right click Help.chm, then select 'Create shortcut' from the context menu.

Create shortcut to Help.chm

Drag the 'Help - Shortcut' file to the desktop.

Help-Shortcut

Method 3

Open a command prompt as an administrator, change to the software installation folder, then invoke Help by typing Help.chm and hitting enter.

Invoke Help from command line