DATASTOR Shield Help Topics Missing

 

BEHAVIOR

DATASTOR Shield Help is available from the Archive Manager Help menu's Help Topics menu item, or from the right hand Actions pane. On some installations, the DATASTOR Shield Help console may not display the Table of Contents properly. See image.

 

DATASTOR Shield Help Topics Missing

CAUSE

Microsoft deprecated Help Topics functionality in the Microsoft Management Console starting with Windows 10 build 1903/1909 and Server 2019. 

RESOLUTION

To open DATASTOR Shield Help, invoke the Help.chm file manually, using one of the methods below.

Method 1

Using Windows File Explorer, navigate to the DATASTOR Shield installation folder, highlight Help.chm, and double click it to open Help and see Help Topics properly. To access a translated version of help traverse into the particular language folder in the install directory, i.e. the de, es, fr, it, ja folders.

Browse to Help.chm

Method 2

To allow quick access to Help in the future, right click Help.chm, then select 'Create shortcut' from the context menu.

Create shortcut to Help.chm

Drag the 'Help - Shortcut' file to the desktop.

Help-Shortcut

Method 3

Open a command prompt as an administrator, change to the software installation folder, then invoke Help by typing Help.chm and hitting enter.

Invoke Help from command line