add-circle-bold add-circle add-square add alarm-bell-1 alert-diamond analytics-pie-2 archive archive arrow-down-1 arrow-down-2 arrow-left-1 arrow-right-1 arrow-up-1 attachment-1 bin-paper-1 book-star button-record check-1 check-circle-1 close close-quote close cog-1 cog common-file-stack copy-paste credit-card-1 diagram-fall-down disable time-clock-midnight download-thick-bottom drawer-send envelope-letter envelope-letter expand-6 expand-6 file-code filter-1 floppy-disk flying-insect-honey folder-file-1 headphones-customer-support hierarchy-9 hyperlink-2 information-circle keyboard-arrow-down keyboard-arrow-up layout-module-1 list-bullets lock-2 lock-unlock-1 love-it messages-bubble-square move-to-top multiple-circle multiple-neutral-1 multiple-users-1 navigation-menu-horizontal navigation-menu network-browser open-quote pencil-1 pencil-write pencil-1 print-text rating-star rating-star remove-circle remove-square-1 search send-email-1 shield-warning single-neutral-actions single-neutral smiley-sad-1 smiley-unhappy smiley-indifferent smiley-smile-1_1 smiley-happy smiley-sad-1 smiley-unhappy smiley-indifferent smiley-happy smiley-thrilled social-media-twitter synchronize-arrows-1 tags-double ticket-1 ticket-1 time-clock-circle undo view-1 view-off view wench

RDX Drive Does Not Appear Under Removable Disk Storage

Symptom

While running DATASTOR Shield Professional Full Edition on a computer with an RDX dock attached and a cartridge inserted, you attempt to add storage for the 'Removable Disk' type. However, no RDX drive is listed in the table 'Select a Removable Disk Drive'. See image.

RDX Drive does not appear listed under Removable Disk Storage

In Windows File Explorer, the Properties page of the RDX disk drive indicates the drive type is 'Local Disk', instead of 'Removable Disk', as expected. See image.

Local Disk Type

Cause

Certain RDX utilities may allow you to set your RDX dock as a local fixed disk type instead of a removable disk type. For example, HP provides an HP RDX Utility for use with its dock with the option on the Utility tab to switch between disk types. See image.

HP RDX Utility with Change Drive Mode Option

Resolution

Use the RDX Utility to set the disk type to 'Removable Disk'. Then, open DATASTOR Shield Professional, click the Storage button, click the 'Add Storage' button, click the 'Removable Disk' storage type, and select the cartridge from the list. See image.

Removable Disk lists the RDX drive