Storage configured for use by the software may use the NTFS file system. Further, NTFS provides the Encrypting File System (EFS) feature. When EFS encrypted storage is moved from one computer to another, the software may log an error "********** The current user is not the same as the original use...
When installing in Japanese or Chinese (Simplified), you may encounter text that appears garbled. The setup programs use non-Unicode fonts to display text during installation. If the operating system's 'system locale for non-Unicode text' does not match the 'system locale' setting, the non-Unicode...
“Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and disk hardware.” The ARC path in the boot.ini file incorrectly identifies the location of the system boot files on the recovered machine. This may occ...
During installation of the software on Windows Server 2016 with Desktop Experience, you may receive a message to install the Server 2012 Desktop Experience feature. The server that hosts the software requires the Desktop Experience feature. The installer is checking for the presence of the webcl...
From a Product Update Available alert, selecting the 'Download now' results in the informational message 'Unable to contact the update server at this time. Please try again later.' The following image shows the issue when running DATASTOR Shield for RDX build 9.0.1130.1 and attempting to upgrade t...
An Exchange Protection Plan ends with errors and warnings. Because Exchange was not successfully protected, eligible Exchange logs are not truncated. Viewing the Exchange plan log file, a warning indicates an error scanning component logs: WARNING: Error scanning path G:\TempLog\Journal1\E03*.log...
To resolve backup issues caused by invalid entries registered in DATASTOR Shield Backup for RDX, clear the problem entries and import cartridges again. Protection plan settings and archived data are not lost. Open DATASTOR Shield Backup for RDX. Make sure no protection plan is running by checkin...
An Exchange Protection Plan ends with errors and warnings. Because Exchange was not successfully protected, eligible Exchange logs are not truncated. Viewing the Exchange plan log file, a warning indicates an error scanning component logs: WARNING: Error scanning path G:\TempLog\Journal1\E03*.log...
On the remote computer running the plan, open a command prompt. Type 'vssadmin list providers'. If any other provider than Microsoft Provider is listed, enter microsoft in to the VSS provider field in advanced settings of the plan. Check the status of VSS writers. At the command prompt, type 'vssa...
A plan attempts to run and ends with the warning "Logon failure:the user has not been granted the requested logon type at this computer (0x80070569)".The history tab of the task properties page indicates the task exited with Error Code 2147943785 The user account set to run the protection plan doe...
When the Professional RDX software is installed on Windows 10 build 14393, protections plans end with an error status that no usable cartridges were found, even though a cartridge with adequate free disk space was inserted in the dock. The software creates scheduled tasks using the Windows schedul...
A Computer system protection plan starts but ends a minute later with an error and a warning. The plan log (Remote Computer > [computer name] > History > View log link in center pane) indicates a VSS error: IDispatch error #8456. WARNING: An error was encountered while creating the volume shadow c...
Third-party context menu items may not be compatible with the point-in-time explorer context menu and may be disabled to restore functionality A user may wish to restore a file or folder by exploring a restore point, right-clicking on the item, and selecting copy, save as, or restore from the cont...
If you used Viewstor Explorer, aka point-in-time explorer, to copy/paste or drag and drop or ‘save as’ files that you do not have permission to access, you will receive an ‘access is denied’ message. If that is the case, right click the file or folder in point in time explorer, and select ‘restore...
The Point-in-Time Explorer window does not display files and folders with paths longer than 255 characters (in html format). You may be able to browse the production server directory tree and see the server files, but not see the corresponding files and folders in the Point-in-Time Explorer, even ...
Archive Manager is running on Windows 2008 Server. When you click the Explore button to explore a restore point of an archive with a large number of items in it, a dialog box asks you to wait while the view is created. If you open Task Manager, you can see CPU usage for the DATASTOR ViewStor proce...
This document covers steps for resolving incompatibility issues with other programs. Inetinfo Skype Inetinfo If during the installation process the preceding dialog appears there is a communications port conflict with Internet Information Services (IIS). To resolve this conflict you...
When you try to restore files larger than 4 GB using the “Save As” method, you receive a message similar to this: This could be from the Search Results screen or, in the case of Scalable Business Server, Enterprise Server, or Enterprise Protection Server, the Explore screen. The software uses...
ViewStor Explorer, aka Point-In-Time Explorer, presents a browsable view of an archive restore point in a Windows Explorer like interface. From it you can drill into the folder structure of protected directories, and drag and drop or restore files and directories, for data recovery. ViewStor Exp...
ViewStor Explorer, aka Point-In-Time Explorer, presents a browsable view of an archive restore point in a Windows Explorer like interface. From it you can drill into the folder structure of protected directories, and drag and drop or restore files and directories, for data recovery. To access Vie...
The software is installed on Windows Server 2003 or Windows XP. User is unable to explore a point in time in the point-in-time explorer with Apache Installed. ViewStor Explorer is not functional when Apache is installed because Apache is listening on port 80 and the Viewstor service needs to liste...
User attempts to explore a restore point by clicking a date in the calendar and a restore point time, then clicking the Explore button. A dialog box asks the user to please wait while the view is prepared. After some time, a dialog box indicates an error building the view due to ‘network path not ...
User clicks on the explore button to explore a restore point. A dialog box appears prompting for a user name and password. Entered credentials are not accepted, the dialog box repeatedly prompts for credentials regardless of the credentials entered. A reboot of the system does not resolve the issu...
The ViewStor service fails to start after upgrading your installation server from Windows XP or Server 2003 to a newer operating system. The ViewStor service depends on the HTTP service. On Windows XP and Server 2003, this service is called HTTPFilter. On newer operating systems the service is cal...
The software may alert you in the Alerts area or the system tray area that no docks are attached to your system, even though a dock is attached. Windows Defender controlled folder access may prevent the DATASTOR Shield for RDX software from detecting an RDX dock, even though a dock may be attached...
High memory usage after software conversion from AccuGuard Server for RDX to DATASTOR may require the search indexer to be disabled The AccuGuard Server for RDX software included an archive search feature. The DATASTOR software enables the search feature when working with RDX cartridges created wi...
The operating system’s Windows Management Instrumentation (WMI) subsystem on which the software depends is not functional. The Professional software may freeze when attempting to run a protection plan. The ArchiveIQManager.log log file may indicate the Removable Disk watcher exited abnormally. Th...
An administrator attempts to create a new SQL Server type protection plan using the Create Protection Plan wizard. After selecting the SQL Server type plan, on the databases tab, an error occurs, "Unable to connect to SQL server". The error may also occur after the SQL plan has been created in ...
The Explore button becomes active when you select a restore point in the white box beneath the calendar date. You can then click the Explore or Restore button to initiate either action. When the storage that holds the archive restore points resides on a NAS, you may not receive an active Explore but...
You are creating a new Protection Plan and when you click Finish a Task Scheduler dialog pops up with an error. You are logged on to the Archive Server with a local or domain Admin account and you are running the Archive Manager to create a new protection plan. When you complete the Wizard, and c...
The 0x00000005 Access is Denied warning may result from insufficient permissions granted to the service account that runs the protection plan, or if permissions are correct, due to antivirus software that prevents one or more files from being scanned during the backup. When a protection plan ends...
A SQL databases type plan may fail with result 0x80131700 'Unknown error'. Upon investigation, it may be found that the server hosting the instance of SQL may not have .NET Framework 3.5 installed. To check, on the SQL Server open Server Manager > Manager > Add Roles and Features Wizard and cli...
Symptom While running DATASTOR Shield Professional Full Edition on a computer with an RDX dock attached and a cartridge inserted, you attempt to add storage for the 'Removable Disk' type. However, no RDX drive is listed in the table 'Select a Removable Disk Drive'. See image.RDX Drive does not appear...
DATASTOR software uses Windows scheduled tasks for scheduling protection plans. If a scheduled task becomes corrupted, you may receive a status for the plan, "the task image is corrupt or has been tampered with". To resolve the error, export the scheduled task in XML format, then delete the task in ...
A cartridge or other storage area may have had its task history corrupted, preventing display of its restore points in the software. In this case, you can rebuild the task history using a command line command. Note: If the cartridge was used on a first installation, then imported on a second installa...
