list-bullets alert-diamond attachment-1 keyboard-arrow-down add-square tags-double smiley-sad-1 check-1 open-quote envelope-letter network-browser pencil-1 copy-paste filter-1 smiley-indifferent arrow-right-1 messages-bubble-square arrow-up-1 smiley-smile-1_1 rating-star smiley-happy ticket-1 navigation-menu smiley-happy send-email-1 ticket-1 social-media-twitter expand-6 envelope-letter hierarchy-9 folder-file-1 archive time-clock-circle analytics-pie-2 smiley-unhappy single-neutral-actions pencil-write archive view-off smiley-sad-1 button-record rating-star navigation-menu-horizontal remove-square-1 love-it information-circle smiley-indifferent diagram-fall-down synchronize-arrows-1 smiley-thrilled wench lock-unlock-1 shield-warning download-thick-bottom multiple-circle view-1 close-quote time-clock-midnight arrow-down-1 multiple-users-1 close alarm-bell-1 floppy-disk undo search arrow-down-2 add book-star add-circle-bold remove-circle common-file-stack smiley-unhappy single-neutral lock-2 file-code close hyperlink-2 pencil-1 cog print-text expand-6 multiple-neutral-1 keyboard-arrow-up view move-to-top drawer-send add-circle cog-1 headphones-customer-support bin-paper-1 disable layout-module-1 check-circle-1 flying-insect-honey arrow-left-1 credit-card-1

Viewstor Prompts Repeatedly for Credentials

User clicks on the explore button to explore a restore point. A dialog box appears prompting for a user name and password. Entered credentials are not accepted, the dialog box repeatedly prompts for credentials regardless of the credentials entered.

A reboot of the system does not resolve the issue.

More than one cause may lead to the behavior above. A WMI database corruption may have occurred for the ArchiveIQ namespace in WMI.

Re-register the DATASTOR ArchiveIQ namespace in WMI using MOFCOMP. MOFCOMP parses a file containing MOF statements and adds the classes and class instances defined in the file to the WMI repository.At a command prompt with administrative privileges, type: 

cd C:\Windows\System32\wbem\Framework\root\ArchiveIQ

mofcomp ArchiveIQManager_SN__Version_4.0.433.2.mof

mofcomp ArchiveIQViewStor_SN__Version_4.0.433.2.mof

Note: Use the .mof file with the correct version of the installed DATASTOR software in the filename. You can find the full build number of the software in the user interface by clicking About Enterprise Protection Server in the actions pane. In the Pro software, click the Help button in the left pane, then click About ... in the right hand pane.