time-clock-circle multiple-users-1 bin-paper-1 smiley-indifferent view-off alert-diamond envelope-letter rating-star network-browser pencil-write ticket-1 button-record headphones-customer-support close synchronize-arrows-1 common-file-stack close-quote arrow-down-2 multiple-circle attachment-1 folder-file-1 disable smiley-indifferent shield-warning love-it smiley-smile-1_1 check-circle-1 time-clock-midnight floppy-disk view smiley-unhappy book-star lock-unlock-1 arrow-right-1 archive smiley-unhappy send-email-1 hierarchy-9 open-quote add-circle-bold search remove-circle cog-1 filter-1 hyperlink-2 analytics-pie-2 flying-insect-honey navigation-menu-horizontal pencil-1 smiley-thrilled check-1 arrow-up-1 lock-2 navigation-menu add layout-module-1 archive arrow-left-1 wench arrow-down-1 multiple-neutral-1 expand-6 close drawer-send alarm-bell-1 social-media-twitter keyboard-arrow-up ticket-1 copy-paste rating-star download-thick-bottom information-circle smiley-sad-1 single-neutral-actions remove-square-1 file-code pencil-1 keyboard-arrow-down smiley-sad-1 cog single-neutral add-circle move-to-top list-bullets expand-6 undo tags-double smiley-happy view-1 messages-bubble-square print-text add-square smiley-happy credit-card-1 envelope-letter diagram-fall-down

How to Restore WMI Class Definitions for Managed Objects to the WMI Repository

The operating system’s Windows Management Instrumentation (WMI) subsystem on which the software depends is not functional. The Professional software may freeze when attempting to run a protection plan.

The ArchiveIQManager.log log file may indicate the Removable Disk watcher exited abnormally.

The software queries WMI for system information, such as the computer system disk drives. If the Windows WMI subsystem on which the software depends is not functional, the software does not function properly.

To verify that WMI is not fully functional, open a command prompt and enter:

Wmic /?

Then, hit enter.

The command returns a list of available aliases. If DISKDRIVE is not in the list, WMI is not fully functional. In this case, you must restore WMI class definitions for managed objects to the WMI repository. To do so, open a command prompt and enter:

Cd %windir%\System32\WBEM

And hit enter. Then, enter:

for %i in (*.mof) do mofcomp -AUTORECOVER %i

And hit enter.

If the software is installed on a computer hosting a supported version of SQL Server, but the SQL Server protection plan is greyed out, the WMI classes for SQL may need to be restored. To do so, open a command prompt and enter:

mofcomp -autorecover \Program Files\Microsoft SQL Server\100\Shared\sqlmgmproviderxpsp2up.mof