Under the Hood

13 articles

Reading the Diagnostic Level Log

With regard to these trace statements: DIAG - 2018-03-12 14:10:44.484 7668 Analyzing: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2379\Previous Files\02 Math and RNG\01 Vols\Touchdown Roulette.txt (0,478)[F,F] [0] First DIAG statement indicates "Analyzing" - after the filename are two numb...

How to Use the Status Command

Easily monitor the status of store tasks or protection plans from the command line To see more information on the status of an aiq task, such as purge, or a local plan run, monitor it from the command line: 1. Open a command prompt and change to the install directory. 2. Type aiq status –list 3. ...

How to open a command prompt as administrator and change to the installation directory

You must run DATASTOR command-line commands as an administrator, otherwise you will receive an error when the command tries to run. To open a command prompt as an administrator, click the Start button in the bottom left pane, then select the All Programs, Accessories folder from the start menu. Mo...

Modifying DATASTOR Shield™ Tasks

If you need to change the computer name of your DATASTOR Shield™ computer, or perhaps change the administrator account used for running DATASTOR Shield™ tasks, or if you need to change the DATASTOR Shield™ installation directory, use AiqUtil.exe AiqUtil.exe is automatically placed in the installa...

Confirming you can fully restore the latest restore point

Restore to a nul location to confirm all files in a restore point can successfully restore The level 1 verify task checks that all referenced files in the latest restore point are present in the store. It also checks the data integrity of each active file that day. So, the first time the level 1 ...

How to move the cache drive used for tape vaulting

The cache drive used by tape vaulting may be moved to a different local disk volume, if desired. The cache drive must be a local logical disk with an assigned drive letter. You may run the Configure Vaulting... wizard to change the cache drive without following the steps below if no vaulting task...

How to move the cache drive used for cloud vaulting

The cache drive used by cloud vaulting may be moved to a different local disk volume, if desired. The cache drive must be a local logical disk with an assigned drive letter. You may run the Configure Vaulting... wizard to change the cache drive without following the steps below if no vaulting tas...

How to view the Objectstore folder on disk

Protected data is stored in a self-describing, self-contained folder structure on a disk volume, called a store. The store is hidden by the software so it is not visible through Windows Explorer by default. All store functionality is handled through the user interface; normally, there is no reason...

EPS/EL Missing Option to Add a Store on a Network Share

Enabling Enhanced Deduplication in Shield 2012 R1 Enhanced deduplication is available in Enterprise Protection Server 2012 R1 (build 6.0.x) and Scalable Protection Server 2012 R1 (build 6.0.x). Future releases of the software will install with enhanced deduplication turned on by default. An upgrad...

Firewall ports required for communication

Here is a list of firewall ports that need to be open for the Enterprise Archive Manager and remote computers to communicate. Inbound and outbound UDP port 445 Microsoft Common Internet File System (CIFS) for file sharing. Additionally, UDP/137 - used by nmbd UDP/138 - used by nmbd TCP/139...

Rebuilding plan indexes

In rare cases a plan's index files may have grown larger than expected after repeated results with errors and warnings. For improved performance and use of system resources the indexes should be rebuilt based off of the last good restore point generated. The version 9.0 release of the softw...

Configure the Checkup Report to Send using TLS version 1.2 Encryption

The Checkup Report tab of Archive Manager Properties page may be configured to send the checkup report using encrypted email via the TLS version 1 protocol. If desired, encryption can be enabled using TLS version 1.2.An SMTP server will accept email using TLS version 1 using the following settings o...

Reformatting an LTFS formatted tape

Background LTO generation 5 or newer tape drives provide support for the Linear Tape File System (LTFS). To use an LTO generation 5 or newer tape that is formatted as an LTFS volume with the DATASTOR Shield tape vaulting feature, the tape must first be reformatted. Resolution Upgrade the DATASTOR Shie...