Help with Errors and Warnings

33 articles

Accessing EFS encrypted storage on a second computer

Storage configured for use by the software may use the NTFS file system. Further, NTFS provides the Encrypting File System (EFS) feature. When EFS encrypted storage is moved from one computer to another, the software may log an error "**********...

Running the Setup in Japanese and Chinese

When installing in Japanese or Chinese (Simplified), you may encounter text that appears garbled. The setup programs use non-Unicode fonts to display text during installation. If the operating system's 'system locale for non-Unicode text' does n...

How to edit the boot.ini file in Windows Server 2003

“Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and disk hardware.” The ARC path in the boot.ini file incorrectly identifies the location of the sys...

Installation on Windows Server 2016

During installation of the software on Windows Server 2016 with Desktop Experience, you may receive a message to install the Server 2012 Desktop Experience feature. The server that hosts the software requires the Desktop Experience feature.  Th...

Unable to contact the update server at this time

From a Product Update Available alert, selecting the 'Download now' results in the informational message 'Unable to contact the update server at this time. Please try again later.' The following image shows the issue when running DATASTOR Shield...

Exchange Protection Plan does not Support Circular Logging

An Exchange Protection Plan ends with errors and warnings. Because Exchange was not successfully protected, eligible Exchange logs are not truncated. Viewing the Exchange plan log file, a warning indicates an error scanning component logs: WARN...

How to clear invalid entries and re-import cartridges

To resolve backup issues caused by invalid entries registered in DATASTOR Shield Backup for RDX, clear the problem entries and import cartridges again. Protection plan settings and archived data are not lost. Open DATASTOR Shield Backup for RD...

Exchange Protection Plan does not Support Circular Logging

An Exchange Protection Plan ends with errors and warnings. Because Exchange was not successfully protected, eligible Exchange logs are not truncated. Viewing the Exchange plan log file, a warning indicates an error scanning component logs: WARN...

Plan Reverts to Non-Shadow Copy Mode

On the remote computer running the plan, open a command prompt. Type 'vssadmin list providers'. If any other provider than Microsoft Provider is listed, enter microsoft in to the VSS provider field in advanced settings of the plan. Check the sta...

Plan ends with "Logon failure"

A plan attempts to run and ends with the warning "Logon failure:the user has not been granted the requested logon type at this computer (0x80070569)".The history tab of the task properties page indicates the task exited with Error Code 2147943785...

Professional RDX plan fails on Windows 10 build 14393

When the Professional RDX software is installed on Windows 10 build 14393, protections plans end with an error status that no usable cartridges were found, even though a cartridge with adequate free disk space was inserted in the dock. The softw...

VSS events 8193 and 12293 cause plan to end with an error

A Computer system protection plan starts but ends a minute later with an error and a warning. The plan log (Remote Computer > [computer name] > History > View log link in center pane) indicates a VSS error: IDispatch error #8456. WARNING: An err...

Point-in-time Explorer hangs on right click of file or folder

Third-party context menu items may not be compatible with the point-in-time explorer context menu and may be disabled to restore functionality A user may wish to restore a file or folder by exploring a restore point, right-clicking on the item, ...

Access is Denied Copying Certain Files Out of the Viewstor Explorer

If you used Viewstor Explorer, aka point-in-time explorer, to copy/paste or drag and drop or ‘save as’ files that you do not have permission to access, you will receive an ‘access is denied’ message. If that is the case, right click the file or ...

Files with long paths not visible in Point-in-Time Explorer

The Point-in-Time Explorer window does not display files and folders with paths longer than 255 characters (in html format). You may be able to browse the production server directory tree and see the server files, but not see the corresponding f...

How to Resolve Error Attempting to Explore a Restore Point

Archive Manager is running on Windows 2008 Server. When you click the Explore button to explore a restore point of an archive with a large number of items in it, a dialog box asks you to wait while the view is created. If you open Task Manager, ...

Resolving Incompatibility Issues

This document covers steps for resolving incompatibility issues with other programs. Inetinfo Skype Inetinfo If during the installation process the preceding dialog appears there is a communications port conflict with Internet In...

Restoring Files Larger than 4 GB Using “Save As” Method Results in Invalid HTTP Header Message

When you try to restore files larger than 4 GB using the “Save As” method, you receive a message similar to this:   This could be from the Search Results screen or, in the case of Scalable Business Server, Enterprise Server, or Enterprise Prot...

Troubleshooting ViewStor Explorer

ViewStor Explorer, aka Point-In-Time Explorer, presents a browsable view of an archive restore point in a Windows Explorer like interface. From it you can drill into the folder structure of protected directories, and drag and drop or restore fi...

Viewstor Error - The Workstation Driver is Not Installed

ViewStor Explorer, aka Point-In-Time Explorer, presents a browsable view of an archive restore point in a Windows Explorer like interface. From it you can drill into the folder structure of protected directories, and drag and drop or restore fil...

ViewStor Explorer is not functional when Apache is installed

The software is installed on Windows Server 2003 or Windows XP. User is unable to explore a point in time in the point-in-time explorer with Apache Installed. ViewStor Explorer is not functional when Apache is installed because Apache is listeni...

Viewstor Explorer Times Out with ‘An Error Occurred Attempting to Build the View to Explore.'

User attempts to explore a restore point by clicking a date in the calendar and a restore point time, then clicking the Explore button. A dialog box asks the user to please wait while the view is prepared. After some time, a dialog box indicates...

Viewstor Prompts Repeatedly for Credentials

User clicks on the explore button to explore a restore point. A dialog box appears prompting for a user name and password. Entered credentials are not accepted, the dialog box repeatedly prompts for credentials regardless of the credentials enter...

ViewStor Service Does Not Start After Upgrading OS From Windows XP or 2003

The ViewStor service fails to start after upgrading your installation server from Windows XP or Server 2003 to a newer operating system. The ViewStor service depends on the HTTP service. On Windows XP and Server 2003, this service is called HTTP...

Resolve 'no RDX docks detected' message in DATASTOR Shield for RDX

The software may alert you in the Alerts area or the system tray area that no docks are attached to your system, even though a dock is attached. Windows Defender controlled folder access may prevent the DATASTOR Shield for RDX software from dete...

Resolving high memory usage in DATASTOR Backup for RDX

High memory usage after software conversion from AccuGuard Server for RDX to DATASTOR may require the search indexer to be disabled The AccuGuard Server for RDX software included an archive search feature. The DATASTOR software enables the searc...

How to Restore WMI Class Definitions for Managed Objects to the WMI Repository

The operating system’s Windows Management Instrumentation (WMI) subsystem on which the software depends is not functional. The Professional software may freeze when attempting to run a protection plan. The ArchiveIQManager.log log file may indic...

Unable to connect to SQL server error during plan creation

An administrator attempts to create a new SQL Server type protection plan using the Create Protection Plan wizard. After selecting the SQL Server type plan, on the databases tab, an error occurs, "Unable to connect to SQL server".   The error m...

Error "the catalog is not found" restoring from NAS storage

The Explore button becomes active when you select a restore point in the white box beneath the calendar date. You can then click the Explore or Restore button to initiate either action. When the storage that holds the archive restore points reside...

Error 0x80070520 occurs while saving a Protection Plan

You are creating a new Protection Plan and when you click Finish a Task Scheduler dialog pops up with an error. You are logged on to the Archive Server with a local or domain Admin account and you are running the Archive Manager to create a new...

Plan result shows 0x00000005 Access is Denied warning

The 0x00000005 Access is Denied warning may result from insufficient permissions granted to the service account that runs the protection plan, or if permissions are correct, due to antivirus software that prevents one or more files from being scan...

'Unknown error' 0x80131700 on SQL databases plan

A SQL databases type plan may fail with result 0x80131700 'Unknown error'. Upon investigation, it may be found that the server hosting the instance of SQL may not have .NET Framework 3.5 installed. To check, on the SQL Server open Server M...

RDX Drive Does Not Appear Under Removable Disk Storage

SymptomWhile running DATASTOR Shield Professional Full Edition on a computer with an RDX dock attached and a cartridge inserted, you attempt to add storage for the 'Removable Disk' type. However, no RDX drive is listed in the table 'Select a Remov...